Skip to content
English
Customer portal
Contact us
  • There are no suggestions because the search field is empty.

HAR logs from a browser

Please send us HAR logs, to do it follow these steps:
  1. Go to the URL where the issue occurs. Do not reproduce the issue yet.
  2. Open Developer Tools:
  • From menu: Menu → More Tools → Developer Tools.
  • Keyboard: Ctrl+Shift+C, or Ctrl+Alt+I, or ⌥+⌘+I for Mac.
  1. Click the Network tab.
  2. Locate the round button at the top left of the Network tab and confirm it is in red recording mode. If it’s grey, click to turn red to start recording.
  3. Use the Clear button (the circle button with a line through it next to the record button) to clear all previous activity.
  4. Select the Preserve log check box on the Network tab.
  5. Check the Disable cache check box.
  7. Reproduce the steps that create the issue.
  8. Save session as a .har file by right-clicking the grid and selecting Save as HAR with content.